Leaseholder Support Assistant

EMPLOYMENT: Regular / Full-Time

COMPANY: Salishan Leaseholders, Inc.

LOCATION: Gleneden Beach, Oregon                                                                        

WAGE RANGE DOE:  $19-$21/hour

SUPERVISES:  No supervision of other staff required at this time                                                         

About the Role:

Salishan Leaseholders, Inc., is seeking a warm, dependable, and service-oriented individual to join our team as Leaseholder Support Staff. This role combines front office reception, light administrative support, access management, and concierge-style services to enhance the leaseholder experience. As the face of the organization for many residents, guests, and vendors, this position plays a critical role in delivering high-touch service and supporting day-to-day community operations.

 

Key Responsibilities:

1. Leaseholder Experience & Concierge Support

  • Serve as the first point of contact for leaseholders, guests, and vendors—providing a professional, friendly, and solutions-focused interaction.

  • Provide personalized assistance to leaseholders, including delivering packages, coordinating service requests, or assisting with guest preparations as directed.

  • Maintain and distribute welcome materials, maps, community rules, and event information.

  • Offer local knowledge and assist with general inquiries related to the surrounding area, including restaurant suggestions, service referrals, and amenity use.

2. Office & Administrative Assistance

  • Answer phones, manage basic inquiries, and route messages efficiently.

  • Process daily mail, manage package deliveries, and assist with mailings.

  • Maintain leaseholder databases and assist in preparing materials such as notices, newsletters, and directories.

  • Support the maintenance of leasehold documentation and filing of key records.

3. Access Management & Security Support

  • Issue and track gate cards, guest passes, and vendor entry credentials.

  • Monitor front entry activity and log guest/vendor visits as appropriate.

  • Follow established procedures for house key custodianship and ensure guest/vendor access is authorized.

  • Respond to minor gate issues or access questions, and escalate as necessary for resolution.

  • Observe and report any unusual activity or policy violations to the Manager.

4. Community Oversight & Facility Support

  • Walk common areas periodically to ensure cleanliness, safety, and comfort.

  • Provide light support to the community maintenance team by reporting needed repairs or restocking supplies.

  • Assist with keeping the front office and reception area clean, organized, and welcoming.

  • Help facilitate the logistics of small community events or social activities under staff direction.

 

Qualifications:

  • Exceptional interpersonal and customer service skills, with a professional and approachable demeanor.

  • Strong organizational abilities and attention to detail, with the ability to multitask and prioritize effectively in a dynamic environment.

  • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams, with the ability to quickly learn internal platforms.

  • Experience with or the ability to learn industry-specific systems, including:

    • Gate access platforms (e.g., MyQ, DoorKing, or similar systems)

    • Security monitoring tools and visitor management systems

    • Accounting and property management databases (e.g., QuickBooks, Caliber, Smartwebs)

  • Comfortable with database management and digital file systems.

  • Ability to maintain confidentiality, use sound judgment, and adapt to changing needs and technologies.

  • Previous experience in concierge, administrative, or community services roles preferred.

  • Must be bondable; Notary Public certification is a plus but not required.

 

 

This job description in no way states or implies that these are the only duties to be performed by this employee.  He or she will be required to follow any other instructions and perform any other work-related duties requested by his or her supervisor.