Customer Service Representative
EMPLOYMENT: Regular / Full-Time
COMPANY: Aperion Management Group
LOCATION: Bend, Oregon
REPORTS TO: Office Manager
SUPERVISES: No supervision of other staff required at this time.
PAY: $19-$21 DOE
WHO IS APERION: Aperion Management Group, LLC is an Accredited Association Management Company (AAMC) based in beautiful Bend, Oregon. We specialize in Homeowners Association (HOA) management throughout Oregon, including Bend, Redmond, Medford, Eugene, Salem, Portland and surrounding areas. Our mission is to provide service to the homeowners of our clients that exceeds industry standards and enhances their sense of community.
We help solve problems. Our office is fast paced, demanding at times, but above all, we have created a culture that embraces a “team” philosophy (#teamAperion!). Our staff cites our culture, life/work balance and potential for growth as the top reasons they choose to work for Aperion.
We believe in setting the standards for our market and leading the charge in innovation by offering cutting edge technology for our management, accounting, and maintenance services.
Look us up on online via our website (www.aperionmgmt.com), on Facebook (https://www.facebook.com/aperionmanagementgroup) or on Linkedin (https://www.linkedin.com/company/aperion-management-group-llc)
JOB SUMMARY:
The Customer Service Representative is responsible in assisting with the organization of the accounting office operations and procedures to ensure organizational effectiveness and efficiency. This position will be the first point of contact and interface with all owners in the communities, in regard to accounting and data base information. The list below is not intended to cover all individual responsibilities, rather a global overview of responsibility.
ESSENTIAL JOB RESPONSIBILITIES:
QUALIFICATIONS:
PERFORMANCE STANDARDS:
To do this kind of work, you must be able to:
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and perform any other work-related duties requested by his or her supervisor.
COMPANY: Aperion Management Group
LOCATION: Bend, Oregon
REPORTS TO: Office Manager
SUPERVISES: No supervision of other staff required at this time.
PAY: $19-$21 DOE
WHO IS APERION: Aperion Management Group, LLC is an Accredited Association Management Company (AAMC) based in beautiful Bend, Oregon. We specialize in Homeowners Association (HOA) management throughout Oregon, including Bend, Redmond, Medford, Eugene, Salem, Portland and surrounding areas. Our mission is to provide service to the homeowners of our clients that exceeds industry standards and enhances their sense of community.
We help solve problems. Our office is fast paced, demanding at times, but above all, we have created a culture that embraces a “team” philosophy (#teamAperion!). Our staff cites our culture, life/work balance and potential for growth as the top reasons they choose to work for Aperion.
We believe in setting the standards for our market and leading the charge in innovation by offering cutting edge technology for our management, accounting, and maintenance services.
Look us up on online via our website (www.aperionmgmt.com), on Facebook (https://www.facebook.com/aperionmanagementgroup) or on Linkedin (https://www.linkedin.com/company/aperion-management-group-llc)
JOB SUMMARY:
The Customer Service Representative is responsible in assisting with the organization of the accounting office operations and procedures to ensure organizational effectiveness and efficiency. This position will be the first point of contact and interface with all owners in the communities, in regard to accounting and data base information. The list below is not intended to cover all individual responsibilities, rather a global overview of responsibility.
ESSENTIAL JOB RESPONSIBILITIES:
- Responsible for maintaining owner database accounts for all community associations
- Answer and help resolve owner inquiries
- Update owner information in current accounting software system
- Post lockbox payments
- Process escrow demands for property sales and accurately transfer owner information in the software
- Print welcome letters for new owners and ensure they are mailed with accurate attachments
- Assist in monthly financial preparation for the community associations
- Assist with printing and mailing of monthly statements and monthly late notices
- Assist Office Manager and Accounting Administrator with additionally assigned tasks
- Maintain clean and organized work environment
- Able to effectively handle multiple tasks
- Maintain professional appearance, demeanor and positive attitude
- Communicate in a professional, respectful and courteous manner with all employees, clients, the Board of Directors, and others with whom we may work.
QUALIFICATIONS:
- High School Diploma or equivalent
- Must have strong computer skills and knowledge of Microsoft Office programs, specifically Word, Excel and Outlook.
- Must be highly detail oriented
- Naturally self-motivated, confident individual with ability to work independently and/or with limited direction, as well as cooperatively in a team environment, while consistently demonstrating collaborative, respectful and productive work habits.
- Must be a Team Player
PERFORMANCE STANDARDS:
- Provide prompt and courteous service to all Owners to ensure all experiences are distinctively superior.
- Maintain accurate processing of information.
- Follow all appropriate policies while constantly striving to improve all standards of operation.
- Follow all safety procedures.
- Meet or exceed standards as evaluated on Aperion Management’s performance review.
To do this kind of work, you must be able to:
- Speak and write clearly and listen carefully.
- Use personal judgment and specialized knowledge to give information to people.
- Be highly organized, able to stay on task and face interruptions.
- Change activity frequently and cope with interruptions.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and perform any other work-related duties requested by his or her supervisor.
